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Projects09

Hospitality Management Platform

Garden Otel Operasyon Sistemi

A system that unifies hotel operations on a single platform — from reservations and check-in to rooms, staff, housekeeping, accounting, and official guest reporting.

Role
Solo Product Developer
Period
May 2026 — September 2026
Focus
Modeling reservation, official guest reporting (KBS), payment, room, and staff processes as a single fault-tolerant operations lifecycle.

01 / Problem

What needed solving?

Garden Otel's reservation, customer, operations, and finance processes were scattered across disconnected, high-cost systems. Day-to-day work needed to be managed in a single data flow.

02 / Approach

Building the product as a whole.

I turned the hotel team's needs into product flows, designing the public booking experience and role-based operations panels from scratch. While the system was shaped around Garden Otel, it was built to be adaptable to other hospitality businesses.

03 / Technical architecture

The system's layers

  1. 01

    Guest journey

    Availability, room selection, booking, payment, and customer account flows.

  2. 02

    Hotel operations

    Check-in, guest, housekeeping, maintenance, lost-and-found, and staff workspaces.

  3. 03

    Finance and loyalty

    Payment collection, refunds, customer credit, points, and coupon management.

  4. 04

    Compliance

    Check-in and check-out reporting that runs in the background, compliant with EGM and Jandarma KBS services.

04 / Product scope

Key features

  • 01

    Room type, availability, and reservation management

  • 02

    QR-assisted check-in and guest records

  • 03

    KBS check-in/check-out reporting integration

  • 04

    Housekeeping, maintenance, and lost-and-found workflows

  • 05

    iyzico payment and refund flows

  • 06

    Accounting and revenue reports

  • 07

    Loyalty, credit, and coupon system

  • 08

    Role-based admin and staff panels

05 / Stack

The tools used for this work.

Interface

Garden Otel homepage
Presenting the hotel's identity and central location.
Garden Otel room selection
Room selection with availability and nightly rates.
Garden Otel booking flow
A four-step booking experience.
Garden Otel admin panel
Occupancy, reservations, check-in/check-out, and collections at a glance.
Garden Otel reservation management
Occupancy calendar and reservation statuses.
Garden Otel room management
Managing room types, media, and amenities.
Garden Otel check-in terminal
Check-in and check-out via reservation code and QR.
Garden Otel payment management
Collections, refunds, and revenue workspace.

Result

What changed?

The system is live, bringing reservations, customers, check-in, government reporting, room operations, housekeeping, maintenance, and finance together in a single product. The architecture was built to be adaptable to other hotels.

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